The customer can cancel the order anytime before the delivery of the parcel. In case if the order is delivered, however, if a customer still not want the parcel then he/she can place a Request return form, if not satisfied with the product.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
Yes. You can return the products if you are not satisfied with them. We only accept returns of unused and undamaged products within 20 days from purchase for an exchange or refund.
First, you have to email us at email@example.com to initiate your return or exchange request. Please include proof of purchase and the reason for the return/exchange.
Buyers are required to provide evidence(video footage and pictures) to support the return/refund claim. This helps us to properly evaluate the case.
We will process your request and get in touch with you within two days.
You will have to bear the delivery charges for exchange if you are not satisfied with the design or look of the product. In case of a faulty or damaged product from our end, we will refund your delivery charges.
Once the returned product has been received and examined, you will receive a notification to tell you whether your refund request is rejected or approved.
If the item is in its original condition and is unused, we will give you a full refund. If your refund request has been accepted, then the credit will be transferred to your account.
Your refund request can be denied if:
Your money will be refunded to the credit card you originally paid with. Please allow seven to fourteen days after the approval of your refund request to receive the full refund. It depends on the processing time of the banks and card processors.
If you haven’t received a refund after fourteen days of refund request approval, please get in touch with us at firstname.lastname@example.org.
If you have any questions concerning our return policy, please contact us at: email@example.com